How to customize client's music on hold

To customize the music you will need to do the following:

For Company Wide

1) Click on the sound icon in the client level and add a new music on hold wave file.

2) In each client extension, click on the "Phone Terminal Setup" icon

3) Once inside the terminal setup in the "Basic Settings" section at the top of the page you will need to modify this line item "Default music on hold folder "

4) Change the line item from having 4 slashes to 2 slashes. "\\" (no quotes)

 

The 4 slashes is for the system default directory in the PBX.