Overview

When the Transfer to rule is set up, VoipNow can transfer the call to another destination, e.g., another extension or cell phone, or to voicemail, depending on the chosen settings.

Rule Structure

The Transfer to rule structure is for Phone terminal extensions:

<Transfer to><transfer_destination> and/or <destination_number> and ring these for <ring_time> seconds when CallerID <callerID_action> <number> and call is in time interval <time_interval> and extension status is <extension_status> and call status was <call_status>.

Before connecting the caller to destination, <action> for his name. Also, <permission> public called destinations to transfer calls. <call_action> extension <current_ext_no>.

Add in position <rule_position>. Can be managed from the extension with keypad code <key_value>. <Follow/Do not follow> other rules when call is not completed.

For all the other extension types, the Transfer to rule structure is simplified to:
<Transfer to> number(s) <destination_number> and ring these for <ring_time> seconds when CallerID <callerID_action> <number> and call is in time interval <time_interval>.

Before connecting the caller to destination <action> for his name.

Also, <permission> public called destinations to transfer calls.

<call_action> extension <current_ext_no>.

Add in position <rule_position>. <Follow/Do not follow> other rules when call is not completed.

Transfer Calls to Voicemail

If you have chosen to transfer the calls to the extension’s voicemail, the <destination_number> and ring these for <ring_time> seconds text will be replaced with voicemail of extension <current_extension_number> to underline that the call is directly diverted to the voicemail.