Amernet AI Workflow Automation & Unified Communications
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Amernet · Unified Communications

Every conversation,
one platform —
with AI built in.

Calling, video meetings, team messaging, business SMS, and the contact center on a single cloud system — and, because it’s Amernet, an AI layer that can answer, qualify, and book right alongside your people. Fully hosted and managed on Amernet’s cloud — nothing to rack, and it scales with your team.

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Explore capabilities

3 plans

Pro · Pro Plus · Business Plus

99.999%

Uptime target on Amernet cloud

Fully managed

Cloud-hosted — nothing to rack, scales on demand

AI-native

Voice agents share the same platform

The complete toolkit

One system for every
way your team talks.

A full enterprise communications stack — the cloud PBX, meetings, messaging, and contact center that used to take four vendors — delivered as one platform, one bill, one admin console.

Cloud PBX & calling

  • Unlimited calling in the US & Canada, international rates
  • Auto-attendant, multi-level IVR & business-hours routing
  • Ring groups, queues, extensions & shared lines
  • HD voice, call recording & visual voicemail
  • Call flip between devices, call park & transfer
  • Bring your own numbers — free porting

Video & meetings

  • HD video conferencing with screen share
  • One-click escalation from a call or chat
  • Cloud recording with searchable transcripts
  • AI highlights, chapters & action items
  • Waiting rooms, host controls & dial-in

Team messaging

  • Channels, direct messages & presence
  • File sharing, pins & message templates
  • Shared inbox for team-owned conversations
  • Threads carry into calls & meetings

Business SMS & fax

  • Two-way SMS & MMS from your business number
  • 10DLC registration & compliance handled
  • Secure cloud fax — send & receive, no hardware
  • SMS & email OTP for verified interactions

Contact center

  • Skills-based routing & priority queues
  • Live wallboards & supervisor monitoring
  • Whisper, barge & queue callback
  • Scheduled & on-demand reporting
  • Warm transfer with full context to a rep

Mobile & desktop apps

  • Native apps for Windows, macOS, iOS & Android
  • One number rings every device
  • Softphone, web client & desk-phone support
  • Presence & conversation history everywhere

Numbers & SIP Trunks

  • Local, toll-free & international numbers
  • Elastic SIP trunking on your own carrier
  • Register Amernet as an extension on an existing PBX
  • Keep the phone system you already run

Omnichannel Deploy

  • Salesforce, HubSpot, Zoho, Dynamics, Pipedrive, Zendesk
  • Microsoft Teams direct routing
  • Automatic call & message logging to the record
  • Open API & webhooks for anything custom

Analytics & reporting

  • Call detail records & real-time dashboards
  • Queue, agent & team performance
  • Custom reports & cost-center rollups
  • Sentiment & automated QA scoring
What makes Amernet different

The only UC platform with
AI agents on the same wire

Most cloud phone systems treat AI as an add-on. Amernet is an AI platform first — so your voice agents, knowledge base, and outreach engine live inside your UC, not beside it.

See the whole Amernet platform

AI voice agents answer & book

Grounded in your knowledge base, an agent picks up overflow calls, qualifies the caller, and books the meeting — then warm-transfers to a person when it matters.

Every call transcribed & summarized

Live transcription, one-line summaries, action items, and sentiment on every conversation — searchable, and logged straight to the CRM record.

Automated QA & coaching

Score 100% of calls automatically, flag the ones that need review, and give agents concrete coaching instead of spot-checking a handful.

Outreach on the same platform

The AI Growth Engine finds prospects and runs multi-channel campaigns — then hands live conversations back to the same phones and inboxes your team already uses.

Plans

Three tiers, from a cloud
phone to the full suite.

Start with a cloud phone system and grow into meetings, contact center, and AI. Every plan is per user, month to month or annual — talk to us for volume and partner pricing.

Feature availability by plan:

Feature ProCloud Phone System Pro Plus+ Meetings & Collaboration Business PlusComplete UC + AI
Calling
Unlimited US/Canada calling, extensions, IVR & queues
HD voice, call recording & visual voicemail
Mobile & desktop apps, business SMS, number porting
Call flip, power dialer & cloud fax
Meetings & Collaboration
HD video meetings & screen share
Team messaging, channels & presence
Meeting recording & transcripts
Contact Center
Skills routing, wallboards & supervisor tools
Queue callback, whisper & barge
Warm transfer to a live rep with full context
AI
Call transcription, summaries & action items
AI voice agents (answer, qualify & book)
Sentiment, automated QA scoring & coaching
Platform, Admin & Security
Analytics, CDRs & standard integrations
CRM integrations & Teams direct routing
SIP trunk / extension registration, open API & webhooks
SSO, role-based access & advanced compliance
Support Business hours Priority 24/7 priority

● included · — not in this tier. Feature packaging is indicative and finalized at quote.

Getting started

Switching is measured
in days, not quarters.

01

Scope & design

We map your call flows, numbers, and integrations, and design the routing before anything changes.

02

Port & provision

Numbers port over with no downtime; users, extensions, and devices are provisioned from a single console.

03

Go live

Apps roll out to desktop and mobile, calls cut over on schedule, and your team keeps its numbers.

04

Optimize

24/7 support, live analytics, and AI QA help you tune queues, routing, and coaching from day one.

See it on your own numbers

Ready to unify your communications?

Book a walkthrough and we’ll show calling, meetings, the contact center, and AI agents working together — on a plan sized to your team.

Book a demo