Privacy Policy

Amernet, Inc. (“Amernet,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information entrusted to us.

This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit amer.net, use Amernet products and services, communicate with us, or otherwise interact with us (collectively, the “Services”).

Our Services may include AI-powered voice and chat agents, communications and outreach tools, SMS and email messaging, integrations with third-party applications, customer support functionality, analytics, and related services.

By using the Services, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

The information we collect depends on how you interact with Amernet and which Services you use.

1.1 Information You Provide

We may collect information you provide directly to us, including:

• Name, business name, job title, and contact information;

• Email address, telephone number, and mailing address;

• Account credentials and authentication information;

• Billing and transaction information;

• Information submitted through forms, demonstrations, support requests, or other communications;

• Information contained in customer-provided knowledge bases, documents, FAQs, instructions, or other content;

• Contact and prospect information uploaded or connected to the Services;

• Communications and other information you provide when interacting with Amernet or an Amernet-powered agent; and

• Any other information you voluntarily provide.

You should not provide sensitive personal information to the Services unless it is necessary for your intended use and the applicable Service expressly supports such information.

1.2 Information Collected Automatically

When you access our websites or Services, we may automatically collect information such as:

• IP address;

• Browser and device type;

• Operating system;

• Device identifiers;

• Approximate geographic location;

• Referring and exit pages;

• Pages or features accessed;

• Date and time of activity;

• Usage and interaction information;

• Diagnostic, performance, and security information; and

• Cookies and similar technologies.

We use this information to operate, secure, troubleshoot, analyze, and improve our Services.

1.3 Communications Data

If you use Amernet to communicate through voice, chat, email, SMS, social, or other supported channels, we may process information associated with those communications.

Depending on the configuration of the Services, this may include:

• Telephone numbers and email addresses;

• Message content;

• Conversation metadata;

• Call or communication timestamps;

• Routing and delivery information;

• Agent interactions;

• Conversation transcripts;

• Call recordings, where recording is enabled; and

• Other information necessary to provide the requested communication service.

Customers are responsible for configuring their use of the Services in accordance with applicable laws, including requirements relating to consent, call recording, text messaging, email communications, and disclosure that an interaction involves an AI system.

2. Customer Data

When a business or other organization (“Customer”) uses Amernet to process information belonging to its customers, employees, prospects, or other individuals, Amernet may process that information on the Customer’s behalf.

In those circumstances, the Customer generally determines:

• What information is submitted to the Services;

• Why the information is processed;

• Which individuals’ information is processed; and

• How long the information should be retained.

Amernet processes Customer Data primarily to provide, secure, maintain, and support the Services and in accordance with the Customer’s instructions and applicable agreements.

If you interact with an Amernet-powered agent on behalf of one of our Customers, that Customer may be responsible for the processing of your information. Questions about how that Customer uses your information should generally be directed to that Customer.

3. AI Services

Amernet provides AI-powered communication and automation capabilities.

Depending on the Services and configuration selected by a Customer, information may be processed by AI systems to:

• Generate responses;

• Understand and classify communications;

• Qualify or route inquiries;

• Retrieve information from Customer-provided knowledge bases;

• Schedule or facilitate appointments;

• Summarize conversations;

• Assist with customer support or sales workflows; and

• Perform other functions requested or configured by the Customer.

We use reasonable measures designed to protect Customer Data and to limit access to authorized purposes.

Customer Data is not used to train generalized AI models for unrelated third parties unless expressly authorized by the applicable Customer or otherwise permitted by an applicable agreement.

4. How We Use Personal Information

We may use personal information to:

1. Provide, operate, and maintain the Services;

2. Create and administer accounts;

3. Process transactions and payments;

4. Authenticate users and protect accounts;

5. Provide customer support;

6. Send service-related communications;

7. Facilitate voice, messaging, email, and other communications;

8. Configure and operate AI agents and workflows;

9. Monitor, troubleshoot, and improve Service performance;

10. Detect, prevent, and investigate fraud, abuse, security incidents, and other prohibited activity;

11. Comply with applicable laws, regulations, legal processes, and governmental requests;

12. Protect the rights, property, safety, and security of Amernet, our customers, users, and others;

13. Analyze usage and trends and improve our products and services;

14. Communicate with prospective and existing customers about our products and services; and

15. Carry out other purposes disclosed to you at the time information is collected or otherwise permitted by law.

5. How We Share Personal Information

We may disclose personal information in the following circumstances.

Service Providers

We may use third-party service providers to help us operate our business and provide the Services. These providers may support areas such as:

• Cloud hosting and infrastructure;

• Data storage;

• Telecommunications;

• SMS and email delivery;

• Authentication;

• Payment processing;

• Analytics;

• Security;

• Customer support;

• Scheduling;

• AI and machine-learning functionality; and

• Other business operations.

These providers are permitted to access personal information only as reasonably necessary to perform services for us or as otherwise permitted by law.

Customer-Directed Integrations

Amernet may connect with third-party applications and services selected or authorized by a Customer. Information may be transmitted to or received from those services as necessary to provide the requested integration.

Examples may include CRM, email, calendar, communications, automation, and other business applications.

Your use of third-party services is subject to their own privacy policies and terms.

Legal and Safety Reasons

We may disclose information when reasonably necessary to:

• Comply with applicable law, regulation, subpoena, court order, or legal process;

• Respond to lawful requests from governmental authorities;

• Enforce our agreements;

• Protect against fraud, abuse, or security threats;

• Protect the rights, property, or safety of Amernet or others; or

• Investigate or prevent suspected unlawful activity.

Business Transactions

If Amernet is involved in a merger, acquisition, financing, reorganization, bankruptcy, sale of assets, or similar transaction, personal information may be transferred as part of that transaction, subject to applicable law.

6. Cookies and Similar Technologies

We may use cookies, pixels, local storage, SDKs, and similar technologies to operate our websites and Services.

These technologies may be used to:

• Keep users signed in;

• Remember preferences;

• Understand website usage;

• Measure performance;

• Improve functionality;

• Maintain security; and

• Support marketing and analytics activities.

You may be able to control cookies through your browser or device settings. Disabling certain cookies may affect website functionality.

Where required by applicable law, we will provide additional choices or consent mechanisms for non-essential cookies and similar technologies.

7. Marketing Communications

We may send you information about Amernet products, services, events, or other business-related matters.

You may unsubscribe from promotional email communications by using the unsubscribe mechanism included in the message.

Even if you opt out of marketing communications, we may continue to send transactional or service-related communications, such as account, security, billing, or operational notices.

8. Data Security

Amernet uses technical, administrative, and organizational safeguards designed to protect personal information against unauthorized access, alteration, disclosure, or destruction.

Depending on the Services involved, security measures may include encryption in transit and at rest, access controls, authentication mechanisms, role-based permissions, monitoring, and other security controls.

No method of transmission or storage is completely secure. Accordingly, we cannot guarantee absolute security.

9. Data Retention

We retain personal information for as long as reasonably necessary to:

• Provide the Services;

• Maintain business and financial records;

• Comply with legal and regulatory obligations;

• Resolve disputes;

• Enforce agreements;

• Prevent fraud and abuse; and

• Protect our legitimate business interests.

Retention periods may vary depending on the type of information and the purpose for which it was collected.

When information is no longer required, we may delete, anonymize, or securely isolate it, subject to legal, contractual, backup, and security requirements.

10. International Data Transfers

Amernet may operate and use service providers in countries other than the country where you live.

As a result, personal information may be transferred to and processed in jurisdictions whose privacy laws may differ from those in your jurisdiction.

Where required by applicable law, we will use appropriate safeguards for international transfers of personal information.

11. Your Privacy Rights

Depending on where you live and subject to applicable legal limitations, you may have rights regarding your personal information, including the right to:

• Know or access the personal information we maintain about you;

• Request correction of inaccurate information;

• Request deletion of personal information;

• Request restriction of certain processing;

• Object to certain processing;

• Receive certain information in a portable format;

• Withdraw consent where processing is based on consent; and

• Opt out of certain forms of targeted advertising or other processing where required by law.

You may also have the right to appeal a decision regarding a privacy request.

To exercise applicable rights, contact us using the information in the “Contact Us” section below. We may need to verify your identity before completing a request.

If you use Amernet through an organization that is our Customer, your request may need to be directed to that organization because the organization may control the relevant information.

12. California Privacy Rights

If you are a California resident, California privacy law may provide additional rights concerning your personal information.

Depending on the circumstances, these rights may include the right to:

• Know what personal information is collected, used, disclosed, or sold or shared;

• Access personal information;

• Correct inaccurate personal information;

• Delete personal information;

• Opt out of certain sales or sharing of personal information;

• Limit certain uses or disclosures of sensitive personal information; and

• Receive equal service and pricing when exercising applicable privacy rights.

Amernet does not sell personal information for monetary consideration. To the extent any processing constitutes a “sale” or “sharing” under applicable California law, we will provide the notices and opt-out mechanisms required by law.

We will not discriminate against you for exercising rights provided by applicable privacy law.

13. Children’s Privacy

The Services are not directed to children under the age of 13, and we do not knowingly collect personal information directly from children under 13.

If you believe that a child has provided personal information to us, please contact us so that we can take appropriate action.

Where a higher minimum age applies under local law, that requirement will apply.

14. Third-Party Websites and Services

Our websites and Services may contain links to or integrations with third-party websites, applications, platforms, or services.

Amernet does not control the privacy practices of third parties. Your interactions with those services are governed by their respective privacy policies and terms.

We encourage you to review the privacy practices of third parties before providing them with personal information.

15. Do Not Track

Some browsers provide a “Do Not Track” signal. Because there is currently no universally accepted standard for responding to such signals, our websites may not respond to all Do Not Track settings.

Where required by applicable law, we will honor legally recognized browser-based or global privacy signals.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our Services, business practices, technology, or legal requirements.

When we make changes, we will update the “Last Updated” date at the top of this Privacy Policy.

If a change materially affects your rights or how we use personal information, we may provide additional notice where required by law.

17. Contact Us

If you have questions about this Privacy Policy or wish to exercise applicable privacy rights, please contact:

Amernet
Website: amer.net
Email: inquiry@amer.net
Phone: 1-877-616-5100

For privacy-rights requests, please include sufficient information for us to understand and verify your request.

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Important: This Privacy Policy is intended as a general privacy-policy draft and is not legal advice. Before publication, Amernet should confirm its legal entity name and address, data-controller/processor roles, retention periods, subprocessors, jurisdictions, cookie technologies, AI-model practices, recording practices, consumer-rights procedures, and applicable state/international privacy requirements.