Google Chat

An AI Agent in Your Google Workspace Spaces

Add an Amernet AI agent to Google Chat and the people already living in Google Workspace can ask it things without leaving the space they are working in.

It answers from your own documentation, in the space where the question was asked — so the answer is visible to everybody who needed it, not just whoever thought to ask.

Same agent as your phone line and website chat. Nothing to build, nothing to host.

Colleagues collaborating around a computer in an open-plan office
The space

What the agent does in Google Chat

Answers in the space, for everyone in it.

Add the agent to a space and it answers questions there. Because the reply is in the space rather than a private thread, the next person with the same question finds it already answered.

For organisations running on Workspace, it sits where the work already happens — beside the docs and calendars people are referring to anyway.

The questions it takes off your team are the repetitive ones: which process applies, where a document lives, what the policy says, who owns a thing.

None of them are hard. They are simply asked constantly, and always of somebody who was busy.

What you get

Six things the Google Chat agent does

Workspace-native, without a project to build it.

Answers in spaces

Add it to a space and it answers there, so the reply is useful to everyone in the room rather than one person.

Grounded in your documents

Answers come from your own processes and policies, not from a general impression of how companies usually work.

The same agent as everywhere else

One configuration serves Google Chat, the phone and the website. Change it once and it changes everywhere.

Nothing to host

No Apps Script project to maintain, no server of your own to keep running and patched.

Escalates honestly

When it does not know, it says so and hands over rather than guessing convincingly.

Kept with everything else

Conversations are logged alongside your calls and other channels, so you can see what is being asked.

Worth knowing

Why answering in the space beats answering privately

One answer, seen by everyone who needed it.

A private answer helps one person. The same answer in a space helps everybody who was wondering and never asked — and it is still there when someone searches the space a month later.

Over time that turns the space into a record of what your team actually needs to know, which is usually more honest than the documentation.

It also surfaces the gaps. The questions the agent could not answer are a precise list of what your documentation is missing, generated by the people who needed it.

That list is hard to produce any other way.

Questions

Common questions about the Google Chat agent

What people ask before adding it to a space.

Add it to a space and ask it questions there. There is no new interface for anybody to learn.

No. There is no Apps Script project to write and no server of your own to host or maintain.

Your own documentation, loaded into the agent’s knowledge base. See knowledge base.

It is the same one. A single configuration serves Google Chat, the phone and the website. See AI agents.

It says so and hands over to a person, instead of producing something plausible that someone then relies on.

Yes. Conversations are logged with your calls and other channels. See conversations.

Add it to one space

Start with a team and the questions they repeat.

Book a short session and we will add the agent to a single space, point it at some of your documentation, and let the team try it on the questions they currently ask each other.