Connect an Amernet AI agent to Microsoft Bot Framework and it answers wherever your bot registration is already published — including Microsoft Teams, where most people are already working.
It is the same agent that answers your phone and your website chat, with the same knowledge and the same rules. You are adding a channel, not building a second bot.
Register the app, paste the credentials, point the messaging endpoint at Amernet. No bot code to write or host.
Your agent, reachable from Microsoft’s channel network.
Bot Framework is Microsoft’s way of publishing one bot to many places at once. The Amernet connector registers your AI agent as that bot: messages arrive from Microsoft, the agent answers, and the reply goes back through the same channel the person was using.
Authentication is the standard Microsoft app registration — an app ID and secret you create in Azure, entered once.
The important part is what you are not doing. There is no bot service to write, no server to keep running, no separate conversation logic to maintain in parallel with your phone agent.
Change the agent’s instructions or its knowledge base and every channel it serves changes at the same moment, because there is only one agent.
One agent, more places to reach it.
An Azure app registration and three values.
Create the app registration in Azure, generate a client secret, and set the bot’s messaging endpoint to the address Amernet gives you. Paste the app ID and secret into the channel settings, choose which agent answers, and it is connected.
From there, publishing to Teams or any other Bot Framework channel is done on the Microsoft side, the way your organisation already does it.
If Microsoft is not where your conversations happen, the same agent runs on Slack, Telegram and Google Chat, and through custom connectors for anything else.
Adding a channel never means rewriting the agent.
What people ask before wiring it to Microsoft.
No. You create an app registration in Azure and point its messaging endpoint at Amernet. There is no bot service for you to build, deploy or maintain.
Bot Framework is how bots reach Teams, so publishing your registration to Teams is the normal route. Which channels your bot serves is configured on the Microsoft side, as usual.
It is the same agent. One set of instructions and one knowledge base serve every channel, so changing the agent changes it everywhere at once. See AI agents.
An app registration: an application ID and a client secret, plus the messaging endpoint pointed at Amernet. Those are entered once in the channel settings.
Yes. A chat can be handed over to your team when the agent cannot help or the person asks, rather than looping.
With the rest of them. Chats are logged and readable next to your calls, so you review one history rather than one per channel. See analytics.
Bring an Azure tenant; we will connect it.
Book a short session and we will register the app, connect the agent and send it a message from Teams while you watch — then look at the conversation log afterwards.
