Put an Amernet AI agent in your Slack workspace and your team can ask it things the way they ask each other — a direct message, a mention in a channel, or a reply in the thread where the question came up.
It answers from your own documentation, so the questions that currently interrupt one person who happens to know the answer get handled where they are asked.
Same agent as your phone line and your website chat. One set of knowledge, one set of rules, wherever people reach it.
Answers where the question was asked, not in another tab.
Mention the agent in a channel and it answers in that thread. Send it a direct message and it answers privately. It replies where the conversation already is, rather than sending somebody to a portal to search for themselves.
Because it answers in-thread, the answer stays with the question — which means the next person who searches the channel finds both.
The questions worth handing to it are the ones you already answer ten times a month: how the expense process works, which form to use, what the policy actually says, where a document lives.
They are not difficult. They are just repeatedly asked of somebody who was in the middle of something else.
A colleague who has actually read the handbook.
The lowest-risk place to put an AI agent is inside your own walls.
Putting an agent in front of customers is a decision that needs care. Putting one in your own Slack is not — the audience is your colleagues, they know it is a bot, and a wrong answer is corrected in the thread by somebody who knows better.
It is a good way to find out what your documentation is actually missing, because the gaps show up as questions the agent could not answer.
If it works internally, the same agent and the same knowledge can face customers on the phone or the website without being rebuilt.
If it does not, you have learned that cheaply and in private.
What people ask before adding it to a workspace.
Mention it in a channel and it replies in that thread, or send it a direct message for a private answer. There is nothing new for anybody to learn.
It responds when it is addressed — mentioned, or messaged directly. It is not there to sit and read channels it was not invited into.
Your own knowledge base: policies, processes and product documentation you control. See knowledge base.
No, it is the same agent. One configuration serves Slack, the phone and the website, so there is one thing to keep up to date.
It says so and hands over to a person, rather than producing a plausible answer that somebody then acts on.
Yes. Slack conversations are kept alongside your calls and other channels. See conversations.
Start with a single team and the questions they repeat.
Book a short session and we will connect it to one channel, point it at some of your documentation, and let the team ask it the things they normally ask each other.
