Analytics for AI Calls, Campaigns and Cost

Amernet analytics answers the questions that decide whether an AI agent stays switched on: is it answering well, is it fast enough to feel human, and what is it costing you.

Every call carries a transcript, a recording, a sentiment reading and an outcome. Every agent has its own numbers. Every period is compared against the one before it, so you can see movement rather than a single figure.

Response time is measured per conversational turn, not per call — because a two-second pause is what makes a caller talk over your agent.

The overview reports call volume, how it compares with the previous period, and how your agents are performing against each other. Calls are plotted over time so a bad Tuesday is visible as a bad Tuesday rather than buried in a monthly average.

Beyond calls, the growth view follows contacts, email engagement and the journeys people are moving through, so outreach and conversation are read side by side.

Every agent is measured separately. When one agent handles renewals well and another struggles with a technical script, that shows up as two sets of numbers rather than one blended average that hides both.

Cost is broken down by category, so the spend behind a busy month is attributable rather than a single line on an invoice.

Open a call and you get the full transcript, the recording, how long it ran, what it cost, the sentiment reading and the outcome. You also get the response time for that specific conversation, rated so you can tell at a glance whether the pauses were the problem.

Calls that never reached a person are identified as what they were — an IVR, a voicemail greeting, or another answering system — so your connection figures mean people, not dial attempts.

The language model that ran each conversation is recorded at the time of the call. Change an agent to a faster model tomorrow and last month’s calls still show what actually served them.

That matters the moment you try to answer “did switching models make it faster?” — a question you cannot answer if the record only ever shows the current setting.